Privacy Policy

This privacy policy sets out how Lyla’s Place uses and protects any information that you give Lyla’s Place when you use this website.

Lyla’s Place is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

​​Why we collect such personal information?
We require this information to understand and provide you with the services you request, and in particular for the following purposes:

·   Referral to and provide and operate Services.

·   Internal record keeping.

·   To be able to contact our Visitors and Users with general or personalized service-related information;

·   To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

·   To comply with any applicable laws and regulations.

·   We may use the information to improve our services.

·   We may use the information to customise the website according to users' interests.

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How we collect information?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, email address, and reason for enquiry. Your personal information will be used for the specific reasons stated above only.​

We may collect the following information

​We may receive, collect, and store any information you enter on our website or provide us in any other way, this includes:

·   Login information; e-mail address; password; connection information such as demographics including postcode, preferences, interests, and purchase history.

·   We may use wix software tools to measure and collect statistical information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

·   We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, service reviews, recommendations, and personal profile.

·   Other information relevant to customer surveys 

How we store, use, share, disclose site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and offer our services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

All direct payments to Lyla’s Place are transacted via BACS and as such no no account details are stored manually.  We adhere to strict standards in ensuring confidential storage of accounting information.

How do you communicate with your site visitors?

We may contact you to give information or finalise any service you have requested, to answer any queries you may have, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Cookies and other tracking tools?

Overall, cookies help provide you with a better website, by enabling sites to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We do not use cookies or tracking devices.

Photography and filming

If you attend an event, workshop, or take part in promotional activity, we may ask to take your photograph or film you.  Any images we hold, whether in still photographs or videos, may be covered by the definition of personal data in the GDPR. We will need your consent in order to take and use these images fairly and lawfully. We will ask you to complete a form.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  Information of a confidential nature emailed to you will be sent via SendInc email encryption service.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How you can withdraw your consent to the collection of information?

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that allows us to contact you for purposes other than your initial inquiry

  • If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lylasplace.cc@gmail.com

  • if you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at lylasplace.cc@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties .

You may request details of personal information which we hold about you under GDPR.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address.

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.